Whatsapp is a social media platform that offers people an opportunity to text and chat instantaneously using their mobile phones. The platform is a nice move especially in this 21 century because people with Smart-phones can now text one another at fewer costs as compared to those charged by mobile service providers for SMS services.
This mobile app has over 500 million users by now. It was in February 2014 when the owner of Facebook, Mark Zuckerbergy, decided to give out 16 billion US dollars in an effort to acquire this new messaging platform. He said that he is delighted to have Whatsapp and Facebook working together because the two companies are dedicated in connecting people and keeping them close to one another.
Benefits of Using Whatsapp
Whatsapp brings revolution to the customer service department of any company. There are times when a company wants to confirm that everything is running properly among its customers and the best option is to get touch with them through messaging. The App turns out to be of great help at times like this because customers can get touch with the company’s customer service personnel.
Customers have also hinted their love for Whatsapp because they can easily shoot a tweet to their company of interest and inquire about something or provide some useful information. the App enables companies to deliver direct and faster responses to customer queries because a company can connect its account with that of a customer for easier communication. Creation of an account is also important because it will prevent customer messages going unnoticed or getting pushed into the spam folder.
WhatsApp offers an easy route to fast firing texts to each other because of the easy-to-use interface. This interface is also fast as compared to other messaging platforms. This makes it more appealing to all ages of person especially young individuals who prefer messaging at a faster rate and more frequently.
The privacy factor is one of the key issues that the app ensures prevails among users. Personal conversations stay between those involved because users don’t have to log in, in order to access their accounts. This is the main reasons behind retaining many users as they know that personal conversations are secure.
Whatsapp is easy to use. It offers a quick, faster and less costly conversation services among those who use it. Its communication role is a very important factor in expanding the world. This Social media platform makes profits out of advertisements. However, after its purchase, Zuckerberg promised that the company will charge a small membership fee from its users so as to keep it running. This fee is to be charged after one year of free use.
What’s the deal with WhatsApp?