Building a Rockstar customer support team in your business is vital for any company. Sometimes when you call a company on their customer care number we feel like are calling to disturb them? Some of the customer care team members basically screw their company’s corporate image and make the customers walk away with the bad impression.
This makes us think, if the customer care is dead?
Most of our customer support experiences are being held on the phone for a while and finally we hang up with bad experience. The other thing is that there is this automatic respond voice mail which would waste our time and the telephone bill and take us on a boring round trip or this customer rep who has no idea of what he/she is talking about and we just end up nowhere.
I can’t believe why these companies are not trying to make good connections and train their customer support teams to provide an awesome service and delight their customers. The connections are important and it matters in this highly competitive market place. At Futurist Business we always tell others to go that extra mile and delight the person you are doing business with. Make them feel they are special and how they are important to our business.
If you have the best customer support team or if you are a start-up which operates with few people, you may consider serving your customers at the best levels possible. Your business is nowhere if you do not give your customers a great service at every touch point you deal with them.
In one of the online interviews I listened, the CEO of Metal Mafia points out how she hires her customer support sales team. She says it is crucial to have the best people in your team in order to be successful and make more revenue in any business.
Today I read a great post at the MindValley insights website which they have pointed out 5 great steps they implemented to motivate their customer support team.
The five steps are
- Ask the People on Your Team What They Want
- Set a Dynamic Goal
- Ask Your Customers to Rate the Service They Receive
- Combine 2 & 3 into a Single Number and Give It a Catchy Name
- Reward High Achievers
If you wish to read in detail visit the MindValley Insights page and learn the best of knowledge Vishen and his team share with the world.